Refund policy

Last updated: October 6, 2026

Every FrameTack print is made to order for you, so we do not offer standard returns or refunds for change of mind. What we do offer is a simple promise: if something is not right when it arrives, we make it right. This policy is between you and Wren Harbor 26 LLC, doing business as FrameTack ("FrameTack", "we", "us").

Exchanges first

If your order arrives damaged, defective, misprinted or incorrect, we will send a replacement or fix the problem at no cost to you. You do not pay for the replacement or its shipping.

Please contact us within 14 days of delivery at support@frametack.com and include your order number. Claims reported after that window may not be eligible.

How to report a problem

To help our team resolve your claim quickly, please send:

  • Your order number
  • A short, clear video showing the item, the issue and the packaging it arrived in
  • A few photos of the item and the issue

The video is how we help our team and our production partner see exactly what happened, so we can say yes faster. It is required to process a damage or quality claim. Without a video, we are unable to process the claim. Claims are reviewed to keep the process fair for all customers.

What we will do

  • Damaged, defective, misprinted or wrong item: we send a replacement print, or correct the issue, at no cost.
  • Framed print where only the frame was damaged in transit and the print is fine: we send a replacement frame at no cost. We do not reprint the poster in this case.
  • Item lost in transit: contact us and we will look into it with the carrier and make it right where we can.

If you simply don't love the art

Taste is personal, and we want you to be happy. If a print is not what you hoped for, contact us at support@frametack.com. We may offer an exchange at our discretion. This is a courtesy, not a right. If we ask for the item to be sent back, you cover the return shipping.

Fair use of this policy

To keep things fair for everyone:

  • One replacement per order, unless we approve more.
  • We may ask you to keep the item or send it back for inspection, at our discretion.
  • We may decline claims that rely on manipulated or AI-altered images or video.
  • We may review accounts with repeated claims.

Address errors

Please check your shipping address at checkout. If a package is undeliverable or lost because of an address error made by the customer, the cost of reshipping is the customer's responsibility.

Order changes and cancellations

Because production begins quickly, orders can be changed or cancelled only within a few hours after purchase. Contact support@frametack.com as soon as you can. Once an order is in production, it cannot be cancelled.

Contact

Wren Harbor 26 LLC, doing business as FrameTack
Email: support@frametack.com
Mailing address available on request through support@frametack.com