Shipping policy

Last updated: October 6, 2026

FrameTack is operated by Wren Harbor 26 LLC, doing business as FrameTack. We ship within the United States only.

Made to order

Every print and framed print is made to order and produced by our fulfillment partner, Artelo. Nothing sits on a shelf waiting for you, which is why it looks so good when it arrives.

Production and delivery times

  • Production and processing: most orders ship within 1 to 3 business days. Please allow up to 4 business days for production and quality checks.
  • Transit: once the carrier picks up your order, delivery typically takes a few more business days depending on where you live.
  • In total: most orders arrive in roughly 3 to 10 business days from the day you order.

These are estimates, not guarantees. Busy seasons, weather and carrier delays can add time. Business days are Monday to Friday, excluding holidays.

Shipping rates

  • Free shipping on orders of $150 or more.
  • $7.95 flat rate on orders under $150.

Your shipping cost is shown at checkout before you pay.

Framed orders may ship separately

If your order includes framed prints and unframed prints, or several items, they may be produced in different places or packed separately and arrive on different days. This is normal. You do not pay extra for separate shipments.

Tracking

When your order ships, we email you tracking information. A tracking status of "shipped" can mean the label has been created and the package is waiting for carrier pickup, so updates may take a day to appear.

Changes and cancellations

You can change or cancel an order only within a few hours after purchase. Contact support@frametack.com right away with your order number. After that, your order is in production and cannot be changed.

Shipping address

Please double-check your address before you place your order. We cannot guarantee changes after production begins. Packages that are undeliverable or lost due to a customer address error are the customer's responsibility to reship.

Duties and taxes

We ship within the US only, so no customs or import duties apply. Sales tax is calculated at checkout where required.

Damaged or lost packages

If your order arrives damaged, or does not arrive, see our Refund Policy or email support@frametack.com.

Contact

Wren Harbor 26 LLC, doing business as FrameTack
Email: support@frametack.com
Mailing address available on request through support@frametack.com